Contact, shipping and returns in one place
Support is handled in-house by Fernhollow Health Research, LLC, the company that ships your order. The person answering your email can see your order and can authorize a refund, which is the whole point of not outsourcing it.
How to reach us
| General support | [email protected] |
|---|---|
| Orders, returns, refunds | [email protected] |
| Phone | +1 (919) 550-8274 |
| Hours | Monday to Friday, 9:00 am to 6:00 pm ET |
| Response time | Within one business day, usually the same day |
| Mailing address | 415 Foster Street, Suite 2C, Durham, NC 27701 |
These are the only authorized contact channels for this portal, which matters when you are checking whether a message really came from us. We never ask for card numbers, passwords or full payment details by email or phone, and we never call to request them. Anyone who does is not us. The source check covers this as step four.
Shipping
- Orders placed before 2:00 pm ET on a business day are picked the same day. Everything else leaves within one business day.
- Average US delivery is 3 to 6 business days. Remote addresses can add two.
- Tracking is emailed when the carrier first scans the parcel. If it has not arrived within 48 hours of your order confirmation, check spam, then write to us.
- Shipping is free on the three and six-bottle packages. On the two-bottle package it is calculated at checkout.
- We ship within the United States, including APO and FPO addresses.
If a parcel is late, damaged or missing
Write to [email protected] with your order number. For a parcel marked delivered that you cannot find, check with neighbors and your building first, since carriers sometimes scan early. If it is still missing after 48 hours we open a trace and, where the trace fails, we reship. Damaged bottles are replaced on receipt of a photograph; we do not ask you to return a broken one.
Returns and refunds
Every package carries a 60-day money-back guarantee, opened bottles included. Email us, receive return instructions and an address, send the bottles back, and the purchase price is refunded to the original payment method once the return is logged. There is no restocking fee and no requirement to explain yourself, though we read the reasons people give and they inform what we publish. Full terms are on the guarantee page.
Send us a message
This form opens your email client with the details filled in. If you prefer, write to [email protected] directly.
Looking for something else? The FAQ answers twenty common questions, batch records covers authenticity, and the guarantee page covers refunds in detail.